Important:
By securing your reservation with a deposit paid in its entirety to the owners of “The House That Ruza Built” or their designated representatives (hereafter the "Owners"), you (the "Guests") are agreeing to the following terms in full. To ensure the best possible vacation experience, you should read and understand the following terms completely.

Methods of payment:
Personal checks, money orders, and credit cards accepted (American Express, Visa, MasterCard and Discover)

NOTE: Any returned check or uncleared credit card payment results in the cancellation of your reservation.

Reservation and cancellation policies are as follows:
* A cleared deposit of the first night's rent secures your reservation.
* A cleared payment of the full amount due must occur 30 days before your arrival date.
* There will be no penalty for cancellations more than 30 days before arrival date.
* A cancellation of the reserved time within 30 days of arrival forfeits your deposit.
* A cancellation within 7 days of arrival will require 3 nights’ rental payment or the total rental payment, whichever is less.

Please note the house has an on-site property manager occupying the third (bottom) level of the house. Although you will probably not see him due to his work schedule, he can be a valuable resource for local information if you would like assistance while you are staying at the house. In the winter months he also operates the snow blower to keep the road open. We will provide you with his name and phone number with final confirmation of your reservation.

Check-in time:
Guests will check in after 5:00 p.m. unless otherwise approved in advance by the Owners.

Check-out time:
Guests will check out by 10:30 a.m. unless otherwise approved in advance by the Owners. Additional charges may apply.

Early departure:
Guests agree that any changes in the reserved length of stay are not allowed without prior approval. Refunds for early departures will not be allowed.
There will be No Smoking or unapproved fires.
Guests agree that smoking is not allowed anywhere within the home. Due to the risk of forest fires, outdoor fires are not allowed unless approved by the Owners in advance. In any case, Guests agree to assume all liability for any fires that may occur during or immediately following their stay.

Housekeeping & maid service:
Maid services are not available. The home will be cleaned only between reserved stays; that is, check-out and check-in times. You will be charged for all cleaning required. So...the easier and faster it is to clean, the more you will save. Here are some tips:
* Guests should expect to leave all rooms clean and orderly on departure. While not required, it is a big help to strip sheets from the beds.
* The kitchen, including the range, microwave and refrigerator should be clean and free of spilled foods as they attract pests.
* Please load the dishwasher with any remaining dirty dishes and start it.
* If you have a problem or question, please call us promptly at 415-860-3175 or 415-924-8772.

Maximum number of people/false representation:
This vacation home has a maximum occupancy limit. Confirmed reservation rental rates are based on the number and ages of Guests expected. Any Guests falsely representing the number of people in the home or their ages, or exceeding the number agreed to in the confirmed reservation may be subject to immediate eviction without refund. The Owners consider over-occupancy or false representation of any kind to be a serious violation of this rental agreement.

Pets:
Guests understand that pets are not allowed under any circumstances.

Damage prevention:
Guests agree to use and operate all appliances and furnishings properly, including: electrical and gas appliances; plumbing fixtures; electronic home entertainment property; heaters and stoves; barbeque grills and all other items of any kind or nature whatsoever provided to Guests during their stay. Instruction manuals are available -- please read them. Call us if you have questions. Guests also agree to leave the home so that no extraordinary housekeeping will be required after their departure.

Damage notification/replacement and repair policy:
Guests agree to notify the Owners promptly when damage occurs. Guests agree to reimburse the Owners' costs required to remedy any loss, damage or destruction of property caused by them or their guests, and for any extra cleaning required. The Owners will notify Guests of the costs of damages or extra housekeeping within ten days after their departure. Guests hereby authorize the Owners to charge their credit card on file for any such costs.

Maintenance and refunds:
The Owners make every effort to assure that appliances in the home are in operating condition, and ask that Guests report any problems as soon as they are discovered. The Owners will make every effort to correct the problem promptly. However, at times we must wait for parts or outside service. Guests accept that refunds cannot be made for inconvenience due to the failure of appliances.

Weather and winter conditions:
This area experiences all four seasons, which can bring stormy weather and possible power outages. Severe Winter driving conditions are a possibility. The driveway may not be usable during and after winter storms. Guests are advised to check the weather and we suggest that you carry tire chains during the months of November through April. There will be no refunds due to inclement weather or power outages.

Release of liability:
Guests are advised that the home and its driveway are located on steep terrain, which includes natural hazards that are an essential part of the home's character and environment. The Owners make no specific guarantee or assurance as to the safety of the premises, particularly for small children, disabled or infirmed persons, or during bad weather conditions. Guests assume all responsibility for their own safety. Guests agree to indemnify, save and hold harmless the Owners from any loss, liability, damage or cost Guests may incur due to their occupancy on the premises of the “House that Ruza Built” vacation home and surrounding properties.

Dispute resolution:
Any disputes arising under this Agreement shall be mediated subject to the rules of the American Arbitration Association at the branch office closest to Oakhurst, California.